Store Policy

Last Updated: October 2026

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By purchasing a product, booking a consultation or using any service provided by Style Synergy Studio, you agree to the following Terms & Conditions. These terms apply alongside your statutory consumer rights, which are not affected.

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1. General Terms

1.1. Style Synergy Studio provides personalised colour analysis, personal styling, image consulting, hair and makeup recommendations, wardrobe styling services and digital educational resources.

1.2. Our services are intended for personal styling, informational and educational purposes. They do not constitute medical, dermatological, psychological or financial advice.

1.3. Clients are responsible for providing accurate information, photographs and preferences when booking or participating in our services.

1.4. Style Synergy Studio reserves the right to refuse or discontinue services where reasonably necessary, including in cases of abusive, threatening or inappropriate behaviour, subject to applicable consumer rights.

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2. Online Colour Analysis Consultations

2.1 Appointment Attendance

Clients are responsible for attending their scheduled consultation on time.

If a client arrives more than 15 minutes late, Style Synergy Studio reserves the right to cancel or shorten the consultation, depending on the remaining appointment time and consultant availability.

Missed appointments are non-refundable, except where otherwise required by law.

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2.2 No-Shows

Failure to attend a scheduled consultation without prior notice will be treated as a no-show.

No-show appointments are non-refundable and non-transferable, except where statutory rights apply. A new booking and payment will be required to arrange another consultation.

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2.3 Rescheduling

Clients may reschedule their consultation by providing at least 48 hours' notice before the scheduled appointment.

Rescheduling requests made less than 48 hours before the appointment cannot be guaranteed and may result in forfeiture of the booking fee.

One complimentary reschedule is permitted per booking, subject to availability.

Additional rescheduling requests may incur an administration fee, which will be communicated before any charges are applied.

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2.4 Technical Requirements

Clients are responsible for ensuring they have:

• A stable internet connection.

• Access to Microsoft Teams or the specified video conferencing platform.

• Suitable lighting, camera and audio equipment.

• A quiet and appropriate environment for the consultation.

 

Where technical difficulties on the client's side prevent the consultation from proceeding, the appointment may be shortened, rescheduled or forfeited, depending on the circumstances.

If technical difficulties arise on our side, we will arrange an appropriate alternative.

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2.5 Pre-Consultation Questionnaire & Photography Requirements

To ensure sufficient preparation time and deliver an accurate, personalised colour analysis, clients must submit their completed pre-consultation questionnaire and suitable photographs at least 24 hours before their scheduled consultation.

Photographs must follow the instructions provided by Style Synergy Studio, including requirements relating to lighting, clarity, positioning and image quality.

Submitting photographs does not automatically mean they meet our requirements. Where photographs are unsuitable, we may request replacements.

If the completed questionnaire and suitable photographs are not received at least 24 hours before the appointment, Style Synergy Studio reserves the right to postpone the consultation.

Any rescheduling required because of late, incomplete or unsuitable submissions will be subject to our standard rescheduling policy and consultant availability.

We cannot guarantee that a consultation can proceed as originally scheduled if the required preparation materials are submitted late.

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3. In-Person Colour Analysis Consultations

3.1 Arrival Time

Clients are expected to arrive on time for their scheduled appointment.

Late arrivals may result in a shortened consultation to avoid disrupting subsequent bookings.

Arrivals more than 15 minutes late may be treated as missed appointments and may require a new booking.

 

3.2 Health & Safety

Clients agree to follow all reasonable health, safety and studio guidelines communicated before or during their consultation.

Style Synergy Studio reserves the right to end an appointment where there are legitimate safety concerns or inappropriate conduct.

 

4. Digital Products

Our digital products include, but are not limited to:

• Digital Colour Wallets.

• Seasonal Makeup Guides.

• Hair Colour Guides.

• Downloadable Educational Resources.

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4.1 Digital Product Refunds

Digital products are supplied electronically.

Where a customer expressly agrees to immediate digital delivery and acknowledges that they will lose their statutory cancellation right once delivery begins, cancellations based on a change of mind will not be accepted after delivery has started.

This does not affect statutory rights relating to faulty, misdescribed or otherwise non-conforming digital content.

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4.2 Personal Use Only

All digital products are provided under a personal, non-commercial licence.

Without prior written permission, clients must not reproduce, redistribute, resell, publish, share publicly or commercially exploit these materials.

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5. Digital Makeovers & Personalised Guides

5.1 Personalised Nature of Services

Digital Makeovers and personalised styling guides are individually prepared using the client's photographs, preferences and information.

Work may commence shortly after a booking has been confirmed and the required materials have been received.

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5.2 Refunds & Cancellations

Due to the bespoke nature of our services, cancellation and refund eligibility depends on whether work has commenced, the amount of work already completed and any applicable statutory cancellation rights.

Where a client requests that work begin during a statutory cancellation period and subsequently cancels, a proportionate charge for services

already provided may apply where legally permitted.

Once a service has been fully performed, cancellation rights may be lost where the customer has provided the legally required express consent and acknowledgement.

Nothing in this section limits rights relating to services that have not been provided with reasonable care and skill.

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5.3 Revisions

Clients may request corrections to factual inaccuracies within 14 days of delivery.

Reasonable corrections will be assessed individually.

Requests involving entirely different looks, additional styling concepts, changed preferences or substantial new recommendations may require an additional paid service.

Statutory rights to remedies for services not provided with reasonable care and skill are unaffected by this 14-day period.

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5.4 Delivery Times

Our standard Digital Makeover delivery timeframe is approximately three weeks, with an express delivery option of approximately two weeks, where purchased and available.

Delivery timeframes are calculated from receipt of all information and suitable photographs required to complete the service, unless otherwise agreed.

Delays caused by incomplete submissions, missing information or unsuitable photographs may affect the delivery schedule.

Where unexpected circumstances affect delivery, we will communicate with the client and seek to arrange a reasonable revised timeframe. Statutory rights relating to delayed services remain unaffected.

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6. Virtual Wardrobe Styling Services

6.1 Client Participation

Clients must provide accurate information regarding their clothing sizes, measurements, budget, lifestyle, personal preferences and styling requirements.

Recommendations are prepared using the information provided by each client.

Style Synergy Studio cannot guarantee the accuracy of recommendations where information supplied is incomplete or incorrect.

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6.2 Product Availability

Clothing, accessories and beauty products recommended as part of our styling services may change in price, become unavailable or be discontinued after the recommendations have been prepared.

We cannot guarantee ongoing availability, stock levels, retailer pricing or third-party product quality.

 

6.3 Purchases & Returns

Clients are responsible for making their own purchasing decisions and reviewing the relevant retailer's terms, sizing information and return policies.

Any returns or exchanges must be arranged directly with the retailer from whom the products were purchased.

 

7. Photography Requirements

Many Style Synergy Studio services rely on photographs submitted by clients.

Photographs must be clear, recent and consistent with the instructions provided for the relevant service.

Unsuitable lighting, filters, incorrect angles, heavy makeup or poor image quality may affect the accuracy of colour analysis and styling recommendations.

Style Synergy Studio may request additional or replacement photographs where necessary.

For online colour analysis consultations, suitable photographs must be received at least 24 hours before the scheduled appointment, as outlined in Section 2.5.

For other personalised services, missing or unsuitable photographs may delay the commencement or completion of work.

 

8. Results Disclaimer

Our colour analysis, personal styling, wardrobe, hair and makeup recommendations represent professional opinions informed by relevant training, experience and the information provided by each client.

Individual outcomes, preferences and perceptions of appearance may vary.

We do not guarantee specific changes in appearance, confidence, personal satisfaction or shopping outcomes.

These provisions do not exclude our legal responsibility to provide services with reasonable care and skill.

 

9. Refund & Cancellation Policy

9.1 Consultations & Personalised Services

Refunds are generally not available for services that have been fully and properly completed, missed appointments or no-shows, subject to applicable statutory rights.

Personalised services, including Digital Makeovers, Glow Up Edits, Hair & Makeup Edits and Wardrobe Styling Services, may be subject to cancellation charges where work has already commenced, as explained in Section 5.2.

 

9.2 Digital Products

Digital product cancellation rights are outlined in Section 4.1.

Customers retain all applicable statutory rights where digital content is faulty, misdescribed or does not meet relevant legal requirements.

 

9.3 Exceptional Circumstances

Style Synergy Studio may consider goodwill refunds, credits or alternative arrangements in exceptional circumstances on a case-by-case basis.

Any goodwill gesture does not establish an entitlement to the same arrangement for future bookings.

Nothing in this policy affects non-excludable statutory consumer rights.

 

10. Intellectual Property

All original materials created by Style Synergy Studio remain our intellectual property or that of our respective licensors.

These include consultation guides, colour palettes, digital colour wallets, hair and makeup recommendations, wardrobe styling guides, PDFs, graphics and educational resources.

Clients receive permission to use purchased materials for their intended personal purposes.

Materials must not be copied for commercial purposes, reproduced, redistributed, resold or published without prior written permission.

 

11. Limitation of Liability

Style Synergy Studio is not responsible for losses caused by circumstances outside our reasonable control or for decisions made by clients when purchasing third-party products following our recommendations, except where the law provides otherwise.

Nothing in these Terms & Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.

Nothing in these terms affects a consumer's statutory rights, including the right to services carried out with reasonable care and skill.

To the extent permitted by law, we do not accept liability for indirect or unforeseeable losses that are not the result of our breach of contract or failure to exercise reasonable care and skill.

 

12. Corporate Events & Bookings

12.1 Booking Confirmation & Payment

All corporate event bookings require full payment at least seven (7) calendar days before the scheduled event date.

Corporate event enquiries, provisional arrangements and discussions regarding availability do not constitute confirmed bookings.

A corporate event booking is only confirmed once the required payment has been received.

If payment is not received at least seven (7) days before the event, Style Synergy Studio reserves the right to release the provisional booking and make the date available to other clients.

Corporate events booked less than seven (7) days before the event date may be accepted at our discretion, subject to consultant availability, and require immediate payment.

 

12.2 Event Scheduling & Consultant Availability

Corporate events are subject to the availability of our consultants and any additional staff required to deliver the agreed services.

The agreed event duration, number of consultants and expected participant capacity will be confirmed before booking.

Requests to increase participant numbers, extend event duration or change the scope of services may result in additional charges.

 

12.3 Changes to Corporate Bookings

Any requests to change the event date, location, timings, participant numbers or agreed services must be communicated as soon as possible.

Changes are subject to availability and may require revised fees where they result in additional costs or work.

We cannot guarantee that consultants will be available for last-minute changes.

 

12.4 Corporate Event Cancellations

Corporate event cancellation requests must be submitted in writing.

Any applicable cancellation charges will depend on the agreed booking arrangements, work already completed, staff commitments and costs reasonably incurred in preparation for the event.

Where specific cancellation terms have been agreed in a corporate event proposal or booking agreement, those terms will apply.

 

12.5 Client & Venue Responsibilities

Corporate clients are responsible for ensuring that the event venue is suitable for the agreed services.

Any requirements relating to lighting, seating, tables, electrical access or other facilities will be communicated before the event.

Where essential venue requirements have not been met, this may affect our ability to deliver the agreed services or the number of participants who can be accommodated.

 

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute arising from these terms will be handled in accordance with applicable law, including relevant consumer protections and rules concerning court jurisdiction.

 

14. Contact Information

Style Synergy Studio

Email: info@stylesynergystudio.com

Website: www.stylesynergystudio.com

 

For questions about bookings, rescheduling, purchases or these Terms & Conditions, please contact us using the email address above.